Policy

At Elite Customs Designed LLC, we are committed to providing our clients with exceptional interior design services and high-quality craftsmanship. As part of our dedication to customer satisfaction, we aim to make the process of working with us as transparent and seamless as possible. This Refund Policy outlines the terms under which refunds may be considered and issued, ensuring that our clients understand their rights and responsibilities when engaging with our services. By using our services, you agree to the terms of this Refund Policy.

Our services are carefully tailored to meet the unique needs of each client. Because we specialize in bespoke interior design and custom solutions, our refund process takes into account the specific nature of the work involved. Each project we undertake is highly personalized, and significant time, effort, and resources are invested in ensuring that the final result aligns with your vision. As a result, refunds are generally limited to circumstances where our services do not meet agreed-upon terms or where the client cancels within specific timeframes.

For design services, such as consultations, layout planning, or color palette development, refunds may only be issued if the project has not progressed beyond the initial conceptual stage. Once our team begins creating tailored designs based on your preferences, substantial resources and expertise are dedicated to delivering a customized solution. If you choose to cancel during this initial stage, we may issue a partial refund, taking into account the work already completed.

In cases where design deliverables have been provided, refunds are generally not available. This is because design work is inherently intellectual property and cannot be “returned” or reused once delivered. However, if you feel that the designs provided do not align with the agreed-upon scope or expectations, we encourage you to communicate with us so we can address your concerns and make any necessary revisions.

Custom furniture and materials are crafted or sourced specifically to meet the requirements of your project. As such, these items are not eligible for refunds once production or procurement has begun. When you approve a custom furniture design or material selection, we proceed to manufacture or order these items based on your approval. Because these items are personalized and cannot be resold, cancellations or changes made after this point will not qualify for a refund.

In rare instances where an item is damaged during shipping or does not meet the specifications outlined in the agreement, we will work with you to resolve the issue. This may include repairing or replacing the item, depending on the circumstances. We take great care to ensure the quality of every product we deliver, and our team is dedicated to rectifying any genuine issues that arise.

Once a project is completed and delivered, refunds are not available. This policy reflects the fact that our work is custom-designed and crafted to meet the specific needs and preferences of each client. However, we stand by the quality of our services and strive to ensure your satisfaction. If you encounter any issues with the completed project, we encourage you to reach out to our team. We are happy to provide support, address any concerns, or make adjustments where feasible within the scope of the original agreement.

If you need to cancel your project, we ask that you notify us as soon as possible. Cancellation requests will be reviewed on a case-by-case basis, and any refunds issued will depend on the stage of the project at the time of cancellation.

For cancellations made before any work has begun, we will issue a full refund of any payments made. However, once work has commenced—whether in the form of design consultations, material procurement, or construction—refunds will be adjusted to reflect the work completed. This ensures fairness for both parties and compensates our team for the time and resources already dedicated to your project.

In some cases, a non-refundable deposit may be required to secure our services. This deposit covers preliminary work and administrative costs and will not be eligible for refund regardless of when the project is canceled.

Certain services are non-refundable due to their nature and scope. These include, but are not limited to, consultations, site visits, and administrative fees. These services involve immediate and direct involvement from our team, and the value is delivered at the time the service is rendered.

For example, a design consultation provides you with expert advice, insights, and recommendations tailored to your project. Once this service has been provided, it cannot be undone or refunded. Similarly, site visits involve the allocation of time and resources to assess your space and provide personalized input.

At Elite Customs Designed LLC, we believe in maintaining open communication with our clients and addressing concerns promptly. If you are dissatisfied with any aspect of our services, we encourage you to contact us directly to discuss the matter. Our team is committed to working collaboratively to find solutions and ensure your satisfaction.

In the event of a dispute regarding the quality or scope of our work, we may offer revisions or adjustments as a resolution. This allows us to address your concerns while honoring the commitment we made to deliver high-quality, customized designs. Refunds will only be considered in cases where it is clear that the services provided do not meet the agreed-upon terms and where revisions or adjustments are not a viable solution.

This Refund Policy is designed to ensure transparency and fairness for both our clients and our team. By engaging with Elite Customs Designed LLC, you acknowledge and accept the terms outlined in this policy. We reserve the right to update or modify this policy as needed to reflect changes in our practices or industry standards. Any updates will be posted on our website, and clients are encouraged to review the policy periodically.

If you have any questions or concerns about this Refund Policy, please feel free to reach out to us. Our team is here to assist you and ensure that your experience with Elite Customs Designed LLC is both positive and rewarding. Thank you for choosing us to bring your vision to life.

Elite Customs Designed LLC Email: support@elitecustomsdesigned.com
Phone: 1-855-554-6678
Mailing Address: 7950 E Stella Rd 12c, Tucson, AZ 85730, USA

We value your trust and are committed to delivering exceptional service and results. Thank you for choosing Elite Customs Designed LLC to transform your spaces into inspiring environments.